Privacy Policy

1Introduction

busa45 ("we", "our", "us") is committed to protecting the privacy and personal data of all users who access or interact with the busa45 platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and what rights you have over your own data.

This policy applies to all users of busa45, including registered account holders, visitors to the website, and any individual who communicates with our customer support team. By using the busa45 platform, you consent to the collection and processing of your personal data as described in this Privacy Policy.

We recognize that Indonesian players have a right to know exactly how their personal information is handled. We are committed to processing your data responsibly, transparently, and in accordance with applicable international data protection standards. If you have any questions about this policy or how your data is handled, please contact us at the details provided in Section 15.

2Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that directly or indirectly identifies an individual, including name, national identity number (KTP), email address, phone number, IP address, payment details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, or deletion.
• "Data Controller" refers to busa45, the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" refers to any third-party service provider that processes personal data on behalf of busa45, under contractual agreement and in compliance with this policy.
• "User", "you", "your" refers to any individual who accesses, registers with, or uses the busa45 platform.
• "Cookies" refers to small data files stored on your device by your web browser when you visit the busa45 website, used to remember preferences and track usage patterns.

3Data We Collect

busa45 collects personal data from you in the following ways:

3.1 Data You Provide Directly

• Registration Information: Full legal name, date of birth, gender, email address, phone number, residential address (city, province), and preferred language.
• Identity Verification (KYC): Copies of government-issued identity documents such as KTP (Kartu Tanda Penduduk), SIM (Surat Izin Mengemudi), or passport; selfies for biometric verification; proof of address documents.
• Payment Information: Bank account details (account number, account holder name, bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet details (OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full bank account numbers — these are held by our payment processors.
• Communication Data: Content of messages sent to our customer support team via live chat, WhatsApp, or email.

3.2 Data Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and timezone.
• Usage Data: Pages visited, time spent on pages, clicks, navigation paths, search queries, game sessions, bet history, deposit and withdrawal history, and session timestamps.
• Location Data: Approximate geographic location derived from IP address. We do not collect precise GPS location unless explicitly permitted by the user.
• Cookie and Tracking Data: As described in Section 7.

3.3 Data from Third Parties

• Payment Processors: Transaction confirmation and status data from banking partners and e-wallet providers.
• Identity Verification Services: Results of KYC checks conducted through third-party verification providers.
• Fraud Prevention Services: Risk scores and flagged patterns from third-party fraud detection services.

4How We Use Your Data

busa45 uses your personal data for the following purposes:

• Account Management: To create and manage your busa45 account, verify your identity, and provide access to all platform features.
• Service Delivery: To process bets, handle deposits and withdrawals, settle winnings, and deliver the core gaming services you have signed up for.
• KYC and Compliance: To verify your identity, confirm your age (21+ requirement), and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other security threats.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, identify technical issues, test new features, and improve platform performance and user experience.
• Responsible Gaming: To monitor for patterns associated with problem gambling, enforce self-exclusion restrictions, apply deposit limits, and provide timely interventions when needed.
• Marketing and Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given explicit consent to receive such communications. You may opt out at any time by contacting customer support.
• Legal Obligations: To comply with applicable laws, regulations, court orders, or government requests.

5Legal Basis for Processing

busa45 processes your personal data only where a valid legal basis exists. The legal grounds on which we rely include:

• Contractual Necessity: Processing required to fulfill our obligations under the User Agreement you enter into when registering an account — for example, processing deposits, settling bets, and managing withdrawals.
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML regulations, age verification requirements, and government reporting obligations.
• Legitimate Interests: Processing necessary to pursue our legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services — provided those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending promotional emails or push notifications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

busa45 does not sell your personal data to third parties. We share your data only with trusted partners and in circumstances outlined below:

6.1 Service Providers

We engage third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include payment processors (banking partners such as BCA, BRI, BNI, Mandiri; e-wallet providers such as OVO, DANA, GoPay), identity verification (KYC) providers, fraud detection services, cloud infrastructure providers, customer support platform operators, and analytics providers.

6.2 Game and Content Providers

Where you play games powered by third-party studios (for example, Pragmatic Play, Evolution Gaming, Pocket Games Soft), limited technical and session data may be shared with those providers solely for the purpose of delivering the game session. These providers are bound by their own data protection policies.

6.3 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required by law, court order, or regulatory mandate. We will notify you of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms.

7Cookies & Tracking Technologies

busa45 uses cookies and similar tracking technologies to operate and improve the platform, personalize your experience, and analyze usage. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of these without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment methods, and game display options.
• Analytics Cookies: Collect aggregated, anonymized data about how users interact with the platform — pages visited, session duration, error reports — to help us improve user experience.
• Marketing Cookies: Track your interactions with promotional content and help us deliver relevant offers. These are only placed with your explicit consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. For details on managing cookies in major browsers, consult your browser's help documentation.

8Data Retention

busa45 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to comply with AML record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and bet records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later.
• Communication Records: Customer support interactions are retained for up to two (2) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to any legal retention obligations.
• Technical Logs: Server and security logs are retained for up to twelve (12) months.

Upon expiration of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.

9Data Security

busa45 implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Secure Server Infrastructure: Player data is stored on secure, dedicated servers housed in data centers with physical access controls, redundant power systems, and 24/7 security monitoring.
• Access Controls: Personal data is accessible only to authorized personnel on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication (2FA): Available for all player accounts to add an additional layer of login security.
• Regular Security Audits: Our platform undergoes periodic third-party penetration testing and security audits to identify and address vulnerabilities.
• Data Breach Response: In the event of a data breach affecting your personal data, we will notify affected users and relevant authorities within 72 hours of becoming aware of the incident, in accordance with applicable data protection laws.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized account access.

10Your Rights

As a user of the busa45 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.

• Right of Access: You may request a copy of all personal data we hold about you, including the categories of data, purposes of processing, and third parties with whom it has been shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. You can update basic account information directly through your account dashboard.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent — subject to legal retention obligations.
• Right to Restriction of Processing: You may request that we limit how we use your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

We will respond to all verified data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, with prior notification. We may need to verify your identity before fulfilling a data rights request.

11Children's Privacy

The busa45 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that a user under the age of 21 has registered an account or submitted personal data, we will immediately close the account, delete all associated data, and return any deposited funds to the source.

If you have reason to believe that a minor has registered on our platform or provided us with personal information, please notify us immediately using the contact details in Section 15.

12Cross-Border Data Transfers

busa45 may transfer your personal data to servers and service providers located outside of Indonesia. Where such transfers occur, we ensure that adequate data protection safeguards are in place, including contractual clauses that require recipients to protect your data to a standard equivalent to international best practices.

By using the busa45 platform, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Indonesia where necessary for the delivery of our services.

13Third-Party Links

The busa45 platform may contain references to third-party game providers and payment services. These third parties operate their own privacy policies, which are independent of this Privacy Policy. busa45 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

14Policy Updates

busa45 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users via email or through a prominent notice on the platform. The "Last Updated" date at the top of this page reflects the most recent revision.

We encourage you to review this Privacy Policy periodically. Continued use of the platform following any update constitutes your acceptance of the revised policy.

15Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Privacy team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the busa45 platform
• WhatsApp: Contact our Indonesian-speaking support agents (details available on the platform)

We are committed to resolving all privacy-related inquiries promptly and transparently. Our team aims to acknowledge all privacy requests within 48 hours and to provide a substantive response within 30 days.